AIOps-for-Enhanced-Business-Performance-1In an era of digital transformation, stakeholders like business planners and executives find themselves increasingly dependent on IT services not only for routine business operations, but also for evolving their business models to become more competitive and more customer-aware. At the same time, IT executives and innovators find themselves increasingly pressured to show value and accelerate service delivery while minimizing costs and eliminating IT inefficiencies. This combination echoes Dickens’ “It was the best of times, it was the worst of times…” in its mixture of innovative opportunity with outstanding pressures to perform faster and more effectively without breakage or loss.

EMA research data shows that digital transformation is underway and aligned with more successful IT performance, as well as more progressive business outcomes. More specifically, EMA data showed that in 63% of respondent’s IT organizations, digital transformation had become a top priority for IT and the business for one year or more. Another 31% said that digital transformation is a high priority—we are well underway with digital transformation.